Frequently Asked Questions

Q: Are there any monthly fees?
No, there are no monthly fees, no taxes associated with Tel3Advantage. There are also no connection charges, maintenance fees and definitely no hidden charges.

Q: Are the rates the same 24 hours a day?
Yes, you get the same low rates no matter what time of the day you call.

Q: How many free minutes do I get on sign up?
You will receive up to 500 free long distance minutes when you sign up. You may use the 500 free minutes to call any destination you wish.

Q: How do I use "The Flex Plan" to place a call?

1. Just dial 1-800-999-5090 to access the Tel3Advantage system.
2. Follow the voice prompt, and then just dial the number you wish to call.
   a. For all calls to US and Canada, just dial 1 + area code + phone number
   b. For international calling, just dial 011 + country code + city code + phone number. That's it … no PINs needed.

Q: Can I use my cell phone to place calls? Yes, of course. You may even register up to 10 phone numbers and place calls from these numbers.

Q: Can I keep track of my call activities online?
Yes, you can keep track of your account summary on an up-to-the-minute account details.

Your call activity will display the date, time, call duration, cost, remaining balance and phone numbers for each call you've made.

Q: What type of payment methods can I use?
Tel3Advantage accept American Express, discover, Visa, Mastercard. Tel3Advantage does not accept checks as a method of payment at this time.

Q: What If I do not have a credit card?
They also accept ATM and debit cards with a Visa or Mastercard logo.

Q: Do I need to prepay in order to use Tel3Advantage service?
Yes, this is a prepaid long distance service, where you put in your credit card for the initial sign up amount.

Q: How safe is it to purchase from their website?
Tel3Advantage uses only the highest level of industry-standard SSL encryption . All of the credit card or checking account information received is then encrypted a second time and restored on their secure billing servers to protect them to other parties.

Q: What if I believe an error was made with my account?
Please contact their client services at 1-800-330-6897 as soon as possible. Let them know about the error so they can correct any problem.

MrLongDistance - Long distance made simple